ascemeFrequently Asked Questions

No. Each person may hold only one asceme account. If we detect multiple accounts registered to the same person, email address, or payment method, we will close all but one account and may restrict access. This policy protects all users and ensures fair play across our platform.

If you have forgotten your password or cannot access your existing account, contact our support team to recover it rather than creating a new account. We can help you reset your password or verify your identity to regain access.

On the login page, click the "Forgot password?" link. Enter your email address or username, and we will send a password-reset link to your registered email. Click the link and follow the prompts to create a new password.

The reset link expires after one hour. If it has expired, request a new one. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your account.

Before you start, read our terms and conditions and privacy policy. These documents explain how asceme operates, what your rights are, and how we handle your data. They also cover account suspension, withdrawal policies, and dispute resolution.

Pay special attention to the section on jurisdiction. asceme is available only where local law permits. By using our platform, you confirm that you are accessing it from a jurisdiction where online wagering is legally permitted. If you are unsure about your region's laws, contact our support team.

If a deposit or withdrawal does not complete, check your account balance and transaction history. If the funds were deducted from your payment method but not credited to asceme, contact our support team with your transaction ID. We will investigate and credit your account if the transaction was successful on our end.

Common reasons for incomplete transactions include network interruptions, payment-method limits, or temporary service outages. If you are depositing via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, ensure your e-wallet has sufficient balance. For bank transfers (mobile banking, local payment, online payment, e-wallet), verify the virtual account number and allow up to one hour for the transfer to appear in your asceme account.

Withdrawal requests are reviewed within one business day. Once approved, the funds are transferred to your original payment method. The time it takes for the funds to appear in your account depends on your payment method: e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) typically receive funds within one to two hours; local payment transfers may take one to three hours; bank virtual accounts (online payment, e-wallet, mobile banking, local payment) may take one to two business days.

If your withdrawal has not appeared after the expected time, contact our support team with your withdrawal ID. We can check the status and help resolve any delays.

Our weekly cashback offer returns a percentage of your net losses during the week. The offer applies to all game categories: football markets (Liga 1, Piala Indonesia, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus), and esports (Mobile Legends, Free Fire, PUBG Mobile).

Cashback is calculated on Monday and credited to your account by Tuesday. The percentage and minimum loss threshold vary by promotion; check the promotions page for current terms. Cashback is subject to terms and conditions, including any wagering requirements or withdrawal restrictions.

To request deletion of your personal data, contact our support team via email or in-app chat. Include your username and a online paymentef explanation of your request. We will verify your identity and process your request in accordance with applicable data-protection laws.

Note that we may retain certain data for legal, regulatory, or operational reasons (such as transaction records for tax compliance). We will explain any data we cannot delete and the reasons why. Your request will be processed within 30 days.

Our support team is available via email. Include your username, account email, and a detailed description of your issue. We aim to respond within one business day. For urgent issues, use the in-app chat feature, which may offer faster response times.

When contacting support, provide as much detail as possible: your transaction ID (for payment issues), the game or market you were using, the time the issue occurred, and any error messages you received. This helps us resolve your issue more quickly.