asceme Privacy Policy

This page describes what we collect when you use asceme and how we keep that data protected. We take your privacy seriously and apply standard security practices to safeguard your personal and financial information. Our policy is straightforward: we collect only what we need, we do not share your data without consent, and we encrypt everything in transit and at rest.

When you open an asceme account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, or place a wager, we collect certain information. We use this information only for account verification, payment processing, fraud prevention, and compliance with local law. We do not sell your data to third parties, and we do not use it for marketing purposes without your permission.

Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location. If you have questions about how we handle your data, contact our support team.

What Data We Collect

We collect personal information when you open an asceme account. This includes your full name, date of birth, email address, phone number, and a valid ID number (KTP, passport, or driver's license). We collect this information to verify your identity and comply with local regulations.

We collect information about your asceme account activity, including your login history, wagers placed, markets accessed, and withdrawal requests. We use this information to detect fraud, prevent duplicate accounts, and understand how you use our platform.

We may also collect technical information about your device and connection, such as your IP address, browser type, and operating system. This helps us troubleshoot technical issues and improve our platform's performance.

How We Use Your Data

We use your payment information to process transactions and prevent fraud. We analyze transaction patterns to detect suspicious activity and protect your account from unauthorized access.

We use your activity data to improve asceme's functionality and user experience. We may analyze which markets are most popular, which payment methods are most frequently used, and how long players typically engage with our platform. This analysis helps us optimize our service.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your data with advertisers or data brokers.

Third-Party Data Processors

We use third-party service providers to process payments, verify identities, and provide technical infrastructure for asceme. These processors include payment gateways, identity-verification services, and cloud hosting providers. We require all processors to apply the same security standards we do.

Our payment processors handle transactions for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. These processors are bound by confidentiality agreements and may not use your data for any purpose other than processing your payment.

We do not control how third-party processors use your data beyond what is necessary to provide their service. We encourage you to review their privacy policies if you want to understand their practices in detail.

How Long We Keep Your Data

We retain your personal information for as long as your asceme account is active. If you close your account, we retain your data for a reasonable period to comply with legal obligations and resolve any outstanding disputes.

We retain transaction records (deposits, withdrawals, wagers) for at least five years to comply with financial regulations and support dispute resolution. We may retain technical logs and activity data for shorter periods, typically between three and twelve months.

If you request deletion of your data, we will remove it from our active systems within a reasonable timeframe. However, we may retain anonymized or aggregated data for statistical purposes, and we may retain data as required by law.

Personal data

Retained for the life of your asceme account plus a reasonable period thereafter.

Transaction records

Retained for at least five years to comply with financial regulations.

Technical logs

Retained for three to twelve months on asceme, depending on the log type.

Your Rights

You have the right to correct inaccurate data. If you believe any information in your asceme account is incorrect, contact our support team and we will update it.

You have the right to request deletion of your data, subject to legal and regulatory requirements. If you request deletion, we will remove your data from our active systems, but we may retain it as required by law.

You have the right to object to certain uses of your data. If you do not want to receive communications from asceme, you can opt out by adjusting your account settings or contacting our support team.

Cookies and Tracking

We use cookies on asceme to maintain your login session, remember your preferences, and analyze how you use our platform. Cookies are small files stored on your device that help us recognize you when you return to asceme.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). You can disable cookies in your browser settings, but this may affect your ability to use asceme.

We do not use cookies for tracking or advertising purposes. We do not share cookie data with third parties for marketing.

Data Security

We apply standard security practices to protect your data on asceme. Your personal and financial information is encrypted using industry-standard encryption protocols. We use secure servers and firewalls to prevent unauthorized access.

We require all asceme staff to sign confidentiality agreements and undergo security training. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

While we take security seriously, no system is completely secure. If you believe your asceme account has been compromised, contact our support team immediately.

International Data Transfers

Our servers may be located outside Indonesia. When you use asceme, your data may be transferred to and stored on servers in other countries. We apply the same security standards to international transfers as we do to domestic storage.

By using asceme, you consent to the transfer of your data to countries outside Indonesia. If you do not consent to international transfers, you should not use our platform.

Changes to This Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you by email or by posting a notice on asceme. Your continued use of the platform after such changes constitutes your acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed of how we handle your data.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your data on asceme, contact our support team. We provide English-language assistance and aim to respond to privacy inquiries within five business days.

You can reach us via the in-app chat, email, or phone. We are committed to addressing your privacy concerns and explaining how we protect your information.

We take your privacy seriously and are committed to maintaining the trust you place in asceme. Thank you for using our platform.